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FAQ

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Is your website secure?

All Credit Card & Personal information through DrWatchBand website is passed over a secure connection using the latest SSL encryption technology.

When "sign-in" or "checkout", you will see that the DrWatchBand page URL address starts from "https://" ("s" on "https" meaning secure SSL connection).

SSL is all about encryption. SSL encrypts data, like personally identifiable information and credit card number, which prevents the criminals from stealing your information for malicious intent.

When the website URL address begins with "https" and the SSL padlock icon, you know that you're on an SSL protected page and the website is secure.

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What payment methods do you accept?

We accept below payments:

1. PayPal

2. Credit Card - Visa Credit | MasterCard | AMEX

These options will be presented to you during checkout.

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Is it safe to pay by credit card on your store?

Absolutely Yes. Your credit card payment will be processed securely by PayPal which is one of the most secure and popular payment gateways worldwide.

Your credit card information is securely captured by PayPal only and PayPal will never share it with us.

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Are there any hidden costs?

No, there is no GST or other additional cost. In other words the price you see is the price you pay.

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How much do you charge for shipping and handling?

Please refer to Shipping & Returns page for more information.

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Can I get refund if I bought your products but they could not work?

We maintain a hassle-free 30-day money back guarantee policy. If buyer is not satisfied with the products, buyer can return the products within 30 days of the purchase for a full refund of the product cost as long as the returned product is in original condition with shipping cost borne by the buyer. The shipping cost is non-refundable.

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Are your products covered by a product warranty?

Yes, we offer 60-day product warranty. If you find any defect in materials and workmanship of the products within 60-day of the purchase, you can return the products and request for a replacement. You are assured your purchase is well protected.

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I forgot my password to sign-in your store. How can I get it back?

When you sign-in or check-out, click "Forgot your password" and then input your "Email Address". After that, check your email inbox for the simple instruction to reset your password.

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Can I use 2 coupon codes for 1 order at the same time?

No, the check-out process can only accept 1 coupon code. If it happens that you get 2 coupon codes, you shall select one of them that can give you the highest saving amount but you can not use 2 at the same time.

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How to contact your customer service representative?

Our knowledgeable and dedicated customer service team is standing by to assist you during office hours from 9am to 5pm (GMT+8) (Monday to Friday, excluding Public Holidays).

Should you have any questions, please feel free to call +65 8250 7208, or email to support@drwatchband.com, or use the contact form. 

We will usually reply your questions in 24 hours.

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