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Shipping & Returns

Shipping

All products are delivered by our professional courier partners. More than 90% of the orders will be shipped in the same day after completing the payment of the order by 1:00pm (GMT+8) on working day.
    1. To Singapore:
          • FREE Shipping: We offer free Non-Registered Mail for all orders.
          • For more secured shipment, you can upgrade the shipment to Registered Mail with Tracking Number at $3.00 SGD.
          • You will be eligible for free upgrade to Registered Mail with Tracking Number when order amount is above or equal to $40.00 SGD.
          • Please see below table for Delivery Times:
          Local Mail Estimated Delivery Time
          (Working Days)
          Normal Mail 3 - 5
          Registered Mail 2

           

          2. To Other Countries (Outside Singapore):

          • FREE Shipping: We offer free Non-Registered mail for all orders.
          • For more secured shipment, you can upgrade the shipment to Registered Mail with Tracking Number at $3.00 SGD.
          • You will be eligible for free upgrade to Registered Mail with Tracking Number when order amount is above or equal to $40.00 SGD.
          • All orders are expected to arrive in 5 - 15 business days.

          3. All orders are accepted subject to availability of stocks. When orders cannot be fulfilled due to any unforeseen events, full refunds will be made. If we are unable to meet the estimated delivery date, we shall not be liable for any claims or losses arising out of late delivery.

          4. The price stated does not include import tax, sales tax or any other taxes required by the buyer’s country. Buyer is responsible for handling all taxes required by the buyer’s country. 

          5. If any questions about the shipping cost or delivery time, please contact our customer services by email at support@drwatchband.com, or by phone at +65 8250 7208. Our dedicated customer service team will contact you as soon as we receive your request. 

          Returns 

          1. We maintain a hassle-free 30-day money back guarantee policy. If buyer is not satisfied with the products, buyer can return the products within 30 days of the purchase for a full refund of the product cost as long as the returned product is in original condition with shipping cost borne by the buyer. The shipping cost is non-refundable.

          2. We offer 60-day product warranty and you are assured your purchase is well protected.

          3. If buyer finds any defects in materials or workmanship of the products within 60 days of the purchase, buyer can return the products and request for a replacement. We may request buyer to provide photos of proof for the defects. If a defect exists, we will replace with new products at no cost to the buyer with shipping cost borne by us.

          4. All refund, return or replacement request will only be processed if buyer has applied by writing in advanced and acknowledged by us.

          5. A refund request is typically processed within 10 working days after we receive the returned products. The refund will be issued through the same transaction method used to make the original purchase. For example, if the buyer used a credit card as the payment method, the purchase amount will be issued to the buyer credit card. The refund period will depend on the processing of the bank after that. 

          6. When making a refund, return or replacement request, please provide order number, list of products to be returned and the reasons to our customer services by email at support@drwatchband.com or by phone at +65 8250 7208. Our dedicated customer service team will contact you as soon as we receive your request.

           

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